Frequently Asked Questions
Please read our FAQ before sending us a message.
We are a mens apparel brand that celebrates queer masculinity and that encourages confidence to be who you want to be.
When you party you have to do it with confidence!!
Project Claude wants to be there when you laugh, when you dance, when you play!
With a focus on quality and classic cuts that celebrate the male form, Project Claude will give you all the support you need!
Made to party in, play in, and get naked we are a go-to brand that is synonymous with a good time.
We currently accept the following forms of payment:
- American Express
through the Stripe Gatway
HOW DOES AFTERPAY WORK
AfterPay is a payment method which allows you to buy now and pay later making budgeting easier, allowing you to break down your payments into four equal installments.
How does it work?
AfterPay is available to all customers with a billing and delivery address registered in Australia or New Zealand.
Your order will need to total between $20-$1500 in order to be able to pay with Afterpay.
To pay using AfterPay, you’ll need to provide a valid and verifiable email address, a mobile number as they may need to contact you and an Australian credit or debit card. It’s important that you provide the correct details, as you won’t receive the relevant payment information.
Once you’ve placed your order using AfterPay, you’ll receive an email from them and also your Project Claude order confirmation email.
Please note, you won’t be able to cancel your order once you’ve placed it, if you’ve paid using AfterPay. If you’re not happy with your order when it arrives, please return it. You can find more information on how to returns work with AfterPay here.
You’ll be requested to pay for your 4 instalments online every 2 weeks. You can pay at your convenience, with no extra cost via credit or debit card.
You’ll receive a reminder two days before your payment is due via SMS or email.
For more information about AfterPay, click here.
Just one more thing…
Disclaimer: Our website contains links to websites owned and operated by third parties; these are provided solely for your convenience. Project Claude have no control over these sites and are not responsible for their content or availability.
DOMESTIC PARCEL 3 – 5 Days
|RATE: $6 USD|
INTERNATIONAL PACK AND TRACK 10 – 20 days
|RATE: $9 USD|
OVERNIGHT – (If purchased before 12pm Aest)
|RATE: $13 USD|
DHL EXPRESS – 3-4 Days
|Hong Kong||Belgium||France||Lithuania||South Africa|
Duty and Tax when your item arrives is your responsibility.
Please note that depending on your location Customs and Duty tax may apply to your purchase.
This is the responsibility of the Customer and Project Claude takes no responsibility for these costs.
If you are not sure what the cost implications of importing goods in to your country are please contact your local customs or postal agent.
Project Claude may, at their sole discretion, provide a refund on the return of the Products within 14 days where the Product packaging is unopened and remains in a saleable condition. You acknowledge and agree that you are liable for any postage and shipping costs associated with any refund pursuant to this clause.
Project Claude’s Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure of the Product. You are also entitled to have the Products repaired or replaced if the Products fail to be of acceptable. You may make a claim under this clause (the ‘ Warranty Claim’) for material defects and workmanship in the Products within 6 weeks from the date of purchase (the ‘ Warranty Period’).
In order to make a Warranty Claim during the Warranty Period, you must provide proof of purchase to Project Claude showing the date of purchase of the Products, provide a description of the Products and the price paid for the Products by sending written notice to Project Claude at 112A SOMERVILLE ROAD, YARRAVILLE, Victoria, 3013 or by email at firstname.lastname@example.org.
WEBSITE TERMS AND CONDITIONS OF USE
- About the Website
1.1. Welcome to projectclaude.com (the ‘Website’). The Website provides you with
an opportunity to browse and purchase various products that have been listed
for sale through the Website (the ‘Products’). The Website provides this
service by way of granting you access to the content on the Website (the
1.2. The Website is operated by Project Claude (ABN 82 612 486 396) . Access to
and use of the Website, or any of its associated Products or Services, is
provided by Project Claude. Please read these terms and conditions (the
‘Terms’) carefully. By using, browsing and/or reading the Website, this signifies
that you have read, understood and agree to be bound by the Terms. If you do
not agree with the Terms, you must cease usage of the Website, or any of
1.3. Project Claude reserves the right to review and change any of the Terms by
updating this page at its sole discretion. When Project Claude updates the
Terms, it will use reasonable endeavours to provide you with notice of updates
to the Terms. Any changes to the Terms take immediate effect from the date of
their publication. Before you continue, we recommend you keep a copy of the
Terms for your records.
- Acceptance of the Terms
You accept the Terms by remaining on the Website. You may also accept the Terms by
clicking to accept or agree to the Terms where this option is made available to you by
Project Claude in the user interface.
- Registration to use the Purchase Services
3.1. In order to access the Purchase Services, you must first register as a user of
the Website. As part of the registration process, or as part of your continued
use of the Purchase Services, you may be required to provide personal
information about yourself (such as identification or contact details), including:
(a) Email address
(b) Preferred username
(c) Mailing address
3.2. You warrant that any information you give to Project Claude in the course of
completing the registration process will always be accurate, correct and up to
3.3. Once you have completed the registration process, you will be a registered
member of the Website (‘Member’) and agree to be bound by the Terms. As a
Member you will be granted immediate access to the Purchase Services.
3.4. You may not use the Purchase Services and may not accept the Terms if:
(a) you are not of legal age to form a binding contract with Project Claude; or
(b) you are a person barred from receiving the Purchase Services under the
laws of Australia or other countries including the country in which you are
resident or from which you use the Purchase Services.
- Your obligations as a Member
4.1. As a Member, you agree to comply with the following:
You will use the Purchase Services only for purposes that are permitted by:
(a) the Terms;
(b) any applicable law, regulation or generally accepted practices or
guidelines in the relevant jurisdictions;
(c) you have the sole responsibility for protecting the confidentiality of your
password and/or email address. Use of your password by any other
person may result in the immediate cancellation of the Purchase Services;
(d) any use of your registration information by any other person, or third
parties, is strictly prohibited. You agree to immediately notify Project
Claude of any unauthorised use of your password or email address or any
breach of security of which you have become aware;
(e) access and use of the Website is limited, non-transferable and allows for
the sole use of the Website by you for the purposes of Project Claude
providing the Purchase Services;
(f) you will not use the Purchase Services or Website for any illegal and/or
unauthorised use which includes collecting email addresses of Members
by electronic or other means for the purpose of sending unsolicited email
or unauthorised framing of or linking to the Website;
(g) you agree that commercial advertisements, affiliate links, and other forms
of solicitation may be removed from the Website without notice and may
result in termination of the Purchase Services. Appropriate legal action will
be taken by Project Claude for any illegal or unauthorised use of the
(h) you acknowledge and agree that any automated use of the Website or its
Purchase Services is prohibited.
- Purchase of Products and Returns Policy
5.1. In using the Purchase Services to purchase the Product through the Website,
you will agree to the payment of the purchase price listed on the Website for
the Product (the ‘Purchase Price’).
5.2. Payment of the Purchase Price may be made through STRIPE/PAYPAL (the
‘Payment Gateway Provider’)
In using the Purchase Services, you warrant that you have familiarised yourself
with, and agree to be bound by, the applicable Terms and Conditions of Use,
5.3. Following payment of the Purchase Price being confirmed by Project Claude,
you will be issued with a receipt to confirm that the payment has been received
and Project Claude may record your purchase details for future use.
5.4. Project Claude may, at their sole discretion, provide a refund on the return of
the Products within 14 days where the Product packaging is unopened and
remains in a saleable condition. You acknowledge and agree that you are liable
for any postage and shipping costs associated with any refund pursuant to this
6.1. Project Claude’s Products come with guarantees that cannot be excluded
under the Australian Consumer Law. You are entitled to a replacement or
refund for a major failure of the Product. You are also entitled to have the
Products repaired or replaced if the Products fail to be of acceptable quality
and the failure does not amount to a major failure (the ‘Warranty’).
6.2. You may make a claim under this clause (the ‘ Warranty Claim’) for material
defects and workmanship in the Products within 6 weeks from the date of
purchase (the ‘ Warranty Period’).
6.3. In order to make a Warranty Claim during the Warranty Period, you must
provide proof of purchase to Project Claude showing the date of purchase of
the Products, provide a description of the Products and the price paid for the
Products by sending written notice to Project Claude at 112A SOMERVILLE
ROAD, YARRAVILLE, Victoria, 3013 or by email at email@example.com.
6.4. Where the Warranty Claim is accepted then Project Claude will, at its sole
discretion, either repair or replace any defective Products or part thereof with a
new or remanufactured equivalent during the Warranty Period at no charge to
you for parts or labour. You acknowledge and agree that you will be solely
liable for any postage or shipping costs incurred in facilitating the Warranty
6.5. The Warranty shall be the sole and exclusive warranty granted by Project
Claude and shall be the sole and exclusive remedy available to you in addition
to other rights and under a law in relation to the Products to which this warranty
6.6. All implied warranties including the warranties of merchantability and fitness for
use are limited to the Warranty Period.
6.7. The Warranty does not apply to any appearance of the supplied Products nor
to the additional excluded items set forth below nor to any supplied Products
where the exterior of which has been damaged or defaced, which has been
subjected to misuse, abnormal service or handling, or which has been altered
or modified in design or construction.
- Copyright and Intellectual Property
7.1. The Website, the Purchase Services and all of the related products of Project
Claude are subject to copyright. The material on the Website is protected by
copyright under the laws of Australia and through international treaties. Unless
otherwise indicated, all rights (including copyright) in the site content and
compilation of the website (including text, graphics, logos, button icons, video
images, audio clips and software) (the ‘Content’) are owned or controlled for
these purposes, and are reserved by Project Claude or its contributors.
7.2. Project Claude retains all rights, title and interest in and to the Website and all
related content. Nothing you do on or in relation to the Website will transfer to
(a) the business name, trading name, domain name, trade mark, industrial
design, patent, registered design or copyright of Project Claude; or
(b) the right to use or exploit a business name, trading name, domain name,
trade mark or industrial design; or
(c) a system or process that is the subject of a patent, registered design or
copyright (or an adaptation or modification of such a system or process).
7.3. You may not, without the prior written permission of Project Claude and the
permission of any other relevant rights owners: broadcast, republish, up-load to
a third party, transmit, post, distribute, show or play in public, adapt or change
in any way the Content or third party content for any purpose. This prohibition
does not extend to materials on the Website, which are freely available for reuse
or are in the public domain.
Project Claude takes your privacy seriously and any information provided through your
use of the Application and/or the Purchase Services are subject to Project Claude’s
- General Disclaimer
9.1. You acknowledge that Project Claude does not make any terms, guarantees,
warranties, representations or conditions whatsoever regarding the Products
other than provided for pursuant to these Terms.
9.2. Project Claude will make every effort to ensure a Product is accurately depicted
on the Website, however, you acknowledge that sizes, colours and packaging
may differ from what is displayed on the Website.
9.3. Nothing in these Terms limits or excludes any guarantees, warranties,
representations or conditions implied or imposed by law, including the
Australian Consumer Law (or any liability under them) which by law may not be
limited or excluded.
9.4. Subject to this clause, and to the extent permitted by law:
(a) all terms, guarantees, warranties, representations or conditions which are
not expressly stated in these Terms are excluded; and
(b) Project Claude will not be liable for any special, indirect or consequential
loss or damage (unless such loss or damage is reasonably foreseeable
resulting from our failure to meet an applicable Consumer Guarantee),
loss of profit or opportunity, or damage to goodwill arising out of or in
connection with the Purchase Services or these Terms (including as a
result of not being able to use the Purchase Services or the late supply of
the Purchase Services), whether at common law, under contract, tort
(including negligence), in equity, pursuant to statute or otherwise.
9.5. Use of the Website, the Purchase Services, and any of the products of Project
Claude is at your own risk. Everything on the Website, the Purchase Services,
and the Products of Project Claude, are provided to you on an “as is” and “as
available” basis, without warranty or condition of any kind. None of the
affiliates, directors, officers, employees, agents, contributors, third party
content providers or licensors of Project Claude make any express or implied
representation or warranty about its Content or any products or Purchase
Services (including the products or Purchase Services of Project Claude)
referred to on the Website. This includes (but is not restricted to) loss or
damage you might suffer as a result of any of the following:
(a) failure of performance, error, omission, interruption, deletion, defect,
failure to correct defects, delay in operation or transmission, computer
virus or other harmful component, loss of data, communication line failure,
unlawful third party conduct, or theft, destruction, alteration or
unauthorised access to records;
(b) the accuracy, suitability or currency of any information on the Website, the
Purchase Service, or any of its Content related products (including third
party material and advertisements on the Website);
(c) costs incurred as a result of you using the Website, the Purchase Services
or any of the Products;
(d) the Content or operation in respect to links which are provided for the
(e) any failure to complete a transaction, or any loss arising from e-commerce
transacted on the Website; or
(f) any defamatory, threatening, offensive or unlawful conduct of third parties
or publication of any materials relating to or constituting such conduct.
- Limitation of Liability
10.1. Project Claude’s total liability arising out of or in connection with the Purchase
Services or these Terms, however arising, including under contract, tort
(including negligence), in equity, under statute or otherwise, will not exceed the
most recent Purchase Price paid by you under these Terms or where you have
not paid the Purchase Price, then the total liability of Project Claude is the
resupply of information or Purchase Services to you.
10.2. You expressly understand and agree that Project Claude, its affiliates,
employees, agents, contributors, third party content providers and licensors
shall not be liable to you for any direct, indirect, incidental, special
consequential or exemplary damages which may be incurred by you, however
caused and under any theory of liability. This shall include, but is not limited to,
any loss of profit (whether incurred directly or indirectly), any loss of goodwill or
business reputation and any other intangible loss.
10.3. Project Claude is not responsible or liable in any manner for any site content
(including the Content and Third Party Content) posted on the Website or in
connection with the Purchase Services, whether posted or caused by users of
the website of Project Claude, by third parties or by any of the Purchase
Services offered by Project Claude.
- Termination of Contract
11.1. The Terms will continue to apply until terminated by either you or by Project
Claude as set out below.
11.2. If you want to terminate the Terms, you may do so by:
Your notice should be sent, in writing, to Project Claude via the ‘Contact Us’ link
on our homepage.
(a) notifying Project Claude at any time; and
(b) closing your accounts for all of the Purchase Services which you use,
where Project Claude has made this option available to you.
11.3. Project Claude may at any time, terminate the Terms with you if:
(a) you have breached any provision of the Terms or intend to breach any
(b) Project Claude is required to do so by law;
(c) the partner with whom Project Claude offered the Purchase Services to
you has terminated its relationship with Project Claude or ceased to offer
the Purchase Services to you;
(d) Project Claude is transitioning to no longer providing the Purchase
Services to Users in the country in which you are resident or from which
you use the service; or
(e) the provision of the Purchase Services to you by Project Claude is, in the
opinion of Project Claude, no longer commercially viable.
11.4. Subject to local applicable laws, Project Claude reserves the right to
discontinue or cancel your membership to the Website at any time and may
suspend or deny, in its sole discretion, your access to all or any portion of the
Website or the Purchase Services without notice if you breach any provision of
the Terms or any applicable law or if your conduct impacts Project Claude’s
name or reputation or violates the rights of those of another party.
11.5. When the Terms come to an end, all of the legal rights, obligations and
liabilities that you and Project Claude have benefited from, been subject to (or
which have accrued over time whilst the Terms have been in force) or which
are expressed to continue indefinitely, shall be unaffected by this cessation,
and the provisions of this clause shall continue to apply to such rights,
obligations and liabilities indefinitely.
12.1. You agree to indemnify Project Claude, its affiliates, employees, agents,
contributors, third party content providers and licensors from and against:
(a) all actions, suits, claims, demands, liabilities, costs, expenses, loss and
damage (including legal fees on a full indemnity basis) incurred, suffered
or arising out of or in connection with any Content you post through the
(b) any direct or indirect consequences of you accessing, using or transacting
on the Website or attempts to do so and any breach by you or your agents
of these Terms; and/or
(c) any breach of the Terms.
- Dispute Resolution
If a dispute arises out of or relates to the Terms, either party may not
commence any Tribunal or Court proceedings in relation to the dispute, unless
the following clauses have been complied with (except where urgent
interlocutory relief is sought).
A party to the Terms claiming a dispute (‘Dispute’) has arisen under the
Terms, must give written notice to the other party detailing the nature of the
dispute, the desired outcome and the action required to settle the Dispute.
On receipt of that notice (‘Notice’) by that other party, the parties to the Terms
(a) Within 14 days of the Notice endeavour in good faith to resolve the
Dispute expeditiously by negotiation or such other means upon which they
may mutually agree;
(b) If for any reason whatsoever, 14 days after the date of the Notice, the
Dispute has not been resolved, the Parties must either agree upon
selection of a mediator or request that an appropriate mediator be
appointed by the President of the Australian Mediation Association or his
or her nominee;
(c) The Parties are equally liable for the fees and reasonable expenses of a
mediator and the cost of the venue of the mediation and without limiting
the foregoing undertake to pay any amounts requested by the mediator as
a pre-condition to the mediation commencing. The Parties must each pay
their own costs associated with the mediation;
(d) The mediation will be held in Melbourne, Australia.
All communications concerning negotiations made by the Parties arising out of
and in connection with this dispute resolution clause are confidential and to the
extent possible, must be treated as “without prejudice” negotiations for the
purpose of applicable laws of evidence.
13.5. Termination of Mediation:
If 2 weeks have elapsed after the start of a mediation of the Dispute and the
Dispute has not been resolved, either Party may ask the mediator to terminate
the mediation and the mediator must do so.
- Venue and Jurisdiction
The Purchase Services offered by Project Claude is intended to be viewed by residents
of Australia. In the event of any dispute arising out of or in relation to the Website, you
agree that the exclusive venue for resolving any dispute shall be in the courts of Victoria,
- Governing Law
The Terms are governed by the laws of Victoria, Australia. Any dispute, controversy,
proceeding or claim of whatever nature arising out of or in any way relating to the Terms
and the rights created hereby shall be governed, interpreted and construed by, under
and pursuant to the laws of Victoria, Australia, without reference to conflict of law
principles, notwithstanding mandatory rules. The validity of this governing law clause is
not contested. The Terms shall be binding to the benefit of the parties hereto and their
successors and assigns.
- Independent Legal Advice
Both parties confirm and declare that the provisions of the Terms are fair and
reasonable and both parties having taken the opportunity to obtain independent legal
advice and declare the Terms are not against public policy on the grounds of inequality
or bargaining power or general grounds of restraint of trade.
If any part of these Terms is found to be void or unenforceable by a Court of competent
jurisdiction, that part shall be severed and the rest of the Terms shall remain in force.
1. We respect your privacy
1.1. Project Claude respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
1.2. “Personal information” is information we hold which is identifiable as being about you.
2. Collection of personal information
2.1. Project Claude will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.
2.2. You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
2.3. Additionally, we may also collect any other information you provide while interacting with us.
3. How we collect your personal information
4. Use of your personal information
4.1. Project Claude may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
4.2. Project Claude may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.
5. Disclosure of your personal information
5.1. We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as
reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
5.2. We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
5.3. We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Project Claude, www.projectclaude.com, its customers or third parties.
5.4. Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.
5.5. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
6. Security of your personal information
6.1. Project Claude is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
7. Access to your personal information
7.1. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at firstname.lastname@example.org.
7.2. We reserve the right to refuse to provide you with information that we hold about
you, in certain circumstances set out in the Privacy Act.
8. Complaints about privacy
8.1. If you have any complaints about our privacy practices, please feel free to send in details of your complaints to 112a Sommerville Road Yarraville, Melbourne, Victoria, 3013. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
10.1. When you visit our website
When you come to our website (www.projectclaude.com) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
10.3. Third party sites
Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Project Claude is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.
22nd May 2019
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